HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

Do you ship Worldwide?

Yes, we ship worldwide via DHL Express

Do you offer free shipping?

Orders over $100 USD will have Worldwide FREE shipping.

How can i pay?

We have a wide variety of payment methods — Visa, Mastercard and Gift Cards.

Please note that payment is subject to validation and authorization.

Can I use more than one promotion code on an order?

Only one promotion code can be applied per order.

Can I cancel my order?

Orders can only be canceled within 24 hours after being placed.

If you cancel your order, you can get a Store Credit for the same amount in your account within 2 - 3 business days or you can request a refund which may take up to 10 - 15 business days.

Please contact us at hello@summerpolitan.com

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Will I be charged additional duties and taxes?

For U.S. orders, applicable duties and import taxes are included with your purchase, and no additional duties should be due upon delivery.

For other international destinations, products may be subject to customs duties, taxes, and import fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Because customs policies and import regulations vary widely from country to country, we recommend contacting your local customs office for additional information prior to placing your order.

Please note that all international shipments are declared at their full purchase value in accordance with customs regulations.

Last updated: May 20, 2026. Please note that international customs regulations and import policies are subject to change at any time. We recommend verifying current import requirements in your destination country prior to placing your order.

What is your Shipping policy?

Please visit our Shipping Policy

Where can I start a return?

To start a return you can send us an email to hello@summerpolitan.com with your order number and details
so we can assist you.

Are returns free?

At the moment returns are not free. All shipping fees, customs and/or duties any other such fees are responsibility of the client.

Can I return sale items?

All items purchased from our sale section are not eligible for a refund or exchange. Feel free to reach out to hello@summerpolitan.com before placing your order with any questions about sizing, fit, or fabric so that we can ensure you love your purchase.

Are shipping charges refunded when I return an item?

No, shipping charges are not refunded.